Effective Date: April 22, 2026
At Nessie Tea, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and when we share it when you visit our website at www.nessietea.com (the "Site").
1. Information We Collect
Information you provide directly: We may collect information you submit to us, such as your name, email address, shipping address, and any message you send through our forms or checkout.
Order and payment information: When you place an order, payment information is processed through Square. We do not store your full payment card details on our website.
Limited technical information: Like most websites, we may receive basic technical information such as browser type, device type, IP address, and general site activity through normal website operation and hosting logs.
2. How We Use Your Information
- Process and fulfill orders
- Send order confirmations and shipping-related updates
- Respond to questions, return requests, or customer service inquiries
- Maintain, improve, and protect our website and services
- Comply with legal obligations and prevent fraud or misuse
3. Payment Processing
Payments on our Site are processed by Square. Square may collect and process payment information according to its own privacy and security practices. Nessie Tea does not store complete credit card numbers on this website.
4. Email Communications
We may send transactional emails related to your order, such as payment confirmations, order confirmations, and shipping updates. We currently use Resend to help deliver these emails.
If we offer newsletter or marketing emails in the future, we will update our practices and this policy as needed.
5. Cookies and Analytics
At this time, we do not rely on broad analytics or advertising tracking disclosures on this Site beyond normal website operation and hosting logs. We may use cookies or analytics tools in the future to understand site performance and improve the customer experience. If we do, this Privacy Policy will be updated to reflect those changes.
6. Sharing Your Information
We do not sell your personal information. We may share information only as needed with service providers that help us operate the business, such as:
- Square for payment processing
- Resend for order-related email delivery
- Hosting or technical service providers that help us run the website
We may also disclose information if required to comply with law, enforce our policies, or protect our rights, customers, or business.
7. Data Security
We take reasonable steps to protect the information we handle. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
8. Your Choices
If you would like to ask about, correct, or request deletion of information you have provided to us, contact us at jennd@nessietea.com. We will review requests in light of our legal and operational obligations.
9. Third-Party Links
Our Site may include links to third-party websites. We are not responsible for the content, security, or privacy practices of those third-party sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
Nessie Tea
Email: jennd@nessietea.com
Website: www.nessietea.com
Return Policy
Effective Date: April 22, 2026
At Nessie Tea, we want you to love your tea as much as we do. If you are not satisfied with your purchase, we are here to help.
1. Returns
We accept return requests within 30 days of delivery for eligible items. To be eligible, the item must be unopened, unused, in its original packaging, and accompanied by proof of purchase.
Because of health and safety concerns, we cannot accept returns of opened tea products unless they arrived damaged, defective, or incorrect.
2. Exchanges
If an item arrives damaged, defective, or incorrect, contact us at jennd@nessietea.com with your order number and, if possible, a photo of the issue. We will review the request and help with an exchange or replacement if appropriate.
3. Refunds
Once we receive and inspect an eligible return, we will notify you of the outcome. If approved, refunds will be issued back to the original payment method within 5-10 business days.
Please note: Shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.
4. Return Shipping
Customers are responsible for return shipping costs unless the item was incorrect, damaged, or defective when it arrived.
5. How to Start a Return
To start a return request, email jennd@nessietea.com with your order number and the reason for the request.