Effective Date:June 7th 2025
At Nessie Tea, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nessietea.com (the “Site”). By using our Site, you agree to the practices outlined in this policy.
1. Information We Collect
Personal Information: Such as your name, email address, shipping address, billing information, and phone number when you place an order or sign up for our newsletter.
Non-Personal Information: Like your browser type, device type, IP address, and browsing behavior through cookies and analytics tools.
2. How We Use Your Information
- Process and fulfill orders
- Improve our products and services
- Communicate with you (e.g., for customer service or marketing)
- Personalize your experience on our Site
- Detect and prevent fraud or misuse
3. Sharing Your Information
We do not sell your personal information. However, we may share your information with third parties in the following situations:
- Service Providers: To help us operate our business (e.g., payment processors, shipping partners)
- Legal Requirements: If required to comply with a law, legal process, or governmental request
- Business Transfers: If Nessie Tea is involved in a merger, acquisition, or sale of assets
4. Cookies and Tracking Technologies
We use cookies and similar tracking tools to enhance your experience on our Site. These tools help us understand how users interact with our Site, remember preferences, and deliver relevant content.
You can disable cookies through your browser settings, but doing so may affect some functionality of our Site.
5. Data Security
We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have rights regarding your personal data, such as access, correction, deletion, or opting out of marketing communications. To exercise your rights, contact us at support@nessietea.com.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Your continued use of the Site after changes indicates your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Nessie Tea
Email: support@nessietea.com
Website: www.nessietea.com
Return Policy
Effective Date: [Insert Date]
At Nessie Tea, we want you to love your tea as much as we do. If you're not satisfied with your purchase, we're here to help.
1. Returns
We accept returns within 30 days of the delivery date for eligible items. To be eligible for a return, your item must be:
- Unopened and unused
- In the original packaging
- Accompanied by a receipt or proof of purchase
Due to health and safety regulations, we cannot accept returns on opened or used tea products unless they are defective or damaged.
2. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at support@nessietea.com with your order number and a photo of the item if applicable.
3. Refunds
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5–10 business days.
Please note: Shipping cos